Fenix Support

Support resource for Fenix mobile and web users.

If Fenix will not load

• Confirm that your device has an active internet connection.
• Close and reopen Fenix, then try again.
• If a voice feature fails, check microphone permission in your device settings and retry.

Account and sign-in

You can use Fenix anonymously or sign in for profile and saved-memory features. If Google sign-in is cancelled or interrupted, reopen Fenix and start the sign-in flow again.

Privacy and account deletion

Privacy details and data controls are available from the links below. Account deletion is self-service and does not require contacting support first.

Contact

For support questions, contact the verified support contact published with Fenix in the app store. Never send passwords, API keys, administrator secrets or other credentials in a support message.